General Manager - Entertainment Venue

General Manager – Leisure & Entertainment Venue – Kingston – Up to £52,000 OTE

Are you a driven General Manager with a background in hospitality, leisure, or events? Do you enjoy leading large teams and creating a memorable experience for a diverse customer base?

A flagship entertainment venue in Kingston is looking for a confident, experienced GM to take the reins. With two floors of activities including arcade games, sports simulators, bowling, pool, and immersive tech attractions – this is a dynamic and hands-on role. The venue has two bar areas, a kitchen offering fast casual dining, and a busy event calendar catering to both family and adult audiences.

You’ll oversee the full site operation – leading a team of managers and staff across front-of-house, food & drink, events, and games areas.

Why join?

• Up to £52,000 on-target earnings
• Performance-related incentives
• A sociable, varied and fast-paced work environment
• Opportunities for career progression as the business grows
• Discounts and staff perks
• Clear development path into multi-site or area roles

The role includes:

• Leading daily operations and ensuring smooth service across all departments
• Coaching and supporting your management team, building a positive team culture
• Overseeing food and drink delivery – from kitchen quality to bar performance
• Coordinating events and private bookings for both adults and families
• Managing rotas, recruitment, and training
• Maintaining high standards in health & safety, cleanliness and customer service
• Tracking key business metrics including revenue, costs, and customer feedback
• Working closely with head office to support marketing and promotional activities

What we’re looking for:

• Proven experience managing a large hospitality, leisure or entertainment site
• Confident team leader with excellent organisational skills
• Strong understanding of food and beverage operations
• Comfortable working in a high-volume, customer-facing environment
• Able to multitask under pressure while maintaining attention to detail
• Flexible availability including evenings and weekends

If you’re ready to run a high-energy venue where no two days are the same, we’d love to hear from you.

Send your CV and a short introduction about why you’re a good fit.