Customer Success Manager

Customer Success Manager – SaaS/R&D – London/Hybrid - £45,000 - £55,000 DOE plus bonus/commission

An opportunity to work for a company that prides itself on its progressive workplace, valuing open communication, mutual respect, and excellent care for their staff through fantastic benefits and career progression opportunities.

As a Customer Success Manager, you’ll play a pivotal role in managing relationships with cutting-edge firms and supporting breakthrough technologies. You’ll be delivery-focused, ensuring seamless onboarding and ongoing customer satisfaction.

Top Reasons to work here?

• A competitive salary up to £55,000 basic + bonus/commission
• 30 days of annual leave plus bank holidays
• Hybrid/flexible working available after training
• 4.5-day work weeks in the summer

Monthly wellness budget

• Generous gender-neutral parental leave
• Financial support platform
• Training and development budget
• Private healthcare
• Quarterly social gatherings
• Team events
• Paternity leave and charity leave

What you will be doing:

• Guide new customers through the onboarding process
• Collaborate with other departments to stay on track and deliver the product within the agreed timeline
• Manage contract renewals
• Work closely with the sales team to identify and maximise cross-sell and upsell opportunities
• Conduct regular check-ins

Who/What We’re Looking For:

• Previous experience in a similar Customer Success, Account Management, or delivery-focused role, preferably within Tech or SaaS
• Experience or knowledge in R&D Tax Credits is desirable
• Professional, personable, with strong relationship management skills
• Proven ability to maintain business relationships with start-ups, scale-ups, and SMEs
• A customer-first attitude with a focus on building trust and delivering results

Please apply here with your CV.