Senior Infrastructure Operations Engineer

SENIOR INFRASTRUCTURE OPERATIONS ENGINEER – DEN HAAG – Up to €80,000 - Hybrid

As our global cloud communications client expands, they are looking for a Senior Infrastructure Operations Engineer to join their very successful team in Den Haag.

As a Senior Infrastructure Operations Engineer, you will work within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and applications. . 

The role combines covering traditional NOC, SOC and Support roles. Engineers are tasked with creating, approving and executing changes associated with both the initial deployment and life-cycle management of all hardware and software, internal and external, deployed on production platforms. A primary responsibility of the team is the configuration, monitoring and resolution of all platform alarms, as well as providing training for and assessing rotation engineers.

Job role of the Senior Infrastructure Operations Engineer

Monitoring & Maintenance

• Ensuring that correct alerting is configured and local work instructions are up to date
• Researching/defining monitoring and observability best practices
• Maintaining scanning tool configurations
• Executing and managing successful completion of monthly scans
• Proposing, approving and implementing long term fixes for recurring issues
• Monitoring external security notifications from vendors and other recognised security organisations

Faults / Escalations

• Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks
• Propose solutions for preventative measures to mitigate recurrence of issues
• Create, approve and implement solutions to faults

Software Deployment

• Review of application designs and work instructions
• Installation of new services and upgrades of existing services
• Writing, approving and executing changes of low to medium risk levels

Customer Support

• Working on resolving customer faults within agreed SLA.
• Respond to calls, emails, and other customer alerts promptly and within SLA/KPI targets.
• Remain committed to building and maintaining relationships with customers

About you...

• Native/fluent level Dutch. 
• Bachelor’s Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience.
• Strong background in infrastructure role
• Experience managing and motivating others.
• Genuine passion for technology.
• Good communication skills.
• Good analytical skills.